Refund Policy
Returns/Refunds
Returns ONLY include exchanges and/or store credit. Styal & Charm does not issue refunds.
Store credit is a valuable resource that can enhance your shopping experience and provide you with flexibility when making purchases. At Styal, we offer store credit as a convenient alternative to traditional refunds. In this guide, we will explore what store credit is, how it works, and the benefits it offers.
What is Store Credit?
Store credit is a form of payment that is issued by Styal to customers who return items. Instead of receiving a refund in the form of cash or credit back to their original payment method, customers are given store credit that can be used towards future purchases. This credit is typically provided in the form of a digital voucher or gift card.
How Does Store Credit Work?
When you return an item to Styal and opt for store credit, the value of the returned item is added to your store credit balance. This balance can then be used to make purchases on our website. During the checkout process, you will have the option to apply your store credit towards the total cost of your order. If the value of your store credit exceeds the total cost of your order, the remaining balance will be saved for future use.
The Benefits of Store Credit
Store credit offers several advantages that make it a popular choice among our customers:
- Flexibility: Store credit allows you to choose from our wide range of products and make purchases according to your preferences.
- No Expiration: Unlike traditional gift cards, store credit at Styal does not have an expiration date. You can use it whenever you want, without any time constraints.
- Convenience: Store credit is stored digitally, making it easily accessible and eliminating the need to carry physical gift cards or vouchers.
- Value Retention: When you choose store credit, you retain the full value of the returned item. This means you can make a future purchase without any loss in value.
How to Use Store Credit
Using your store credit is simple. When you are ready to make a purchase, add the desired items to your cart and proceed to the checkout page. At the payment section, you will see an option to apply your store credit. Simply click on it, and the value will be deducted from your total. If your store credit does not cover the entire cost of your order, you can pay the remaining balance using another accepted payment method.
At Styal, we believe that store credit is a convenient and beneficial option for our customers. It provides you with the freedom to choose from our wide range of products and make purchases at your convenience. If you have any further questions about store credit or any other aspect of our shopping experience, please don't hesitate to contact our customer support team.
Exchanges
At Styal, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, an exchange may be necessary to ensure your complete satisfaction with your purchase. Please take a moment to familiarize yourself with our product exchange policy.
Timeframe for Exchange
You have 48 hours from the time your order is delivered to contact us via email to request an exchange. We kindly ask that you provide your order number and a brief explanation of the reason for the exchange. This will help us process your request more efficiently.
Inventory Availability
Exchanges are subject to inventory availability. We make every effort to keep our stock up to date, but please be aware that our items sell out quickly. While we will do our best to accommodate your desired exchange item, we cannot guarantee its availability. In the event that your desired exchange item is not available, we will work with you to find a suitable alternative.
Return/Exchange Shipping Fees
Customers are responsible for the shipping fees associated with returning or exchanging an item, unless the order was defective. We recommend using a traceable shipping service to ensure that your return/exchange reaches us safely. Please note that we are not responsible for any lost or damaged packages during the return/exchange process.
In the event that a product is returned for a reason other than defectiveness, there will be a required RESTOCKING FEE. The amount of the restocking fee will be a flat rate of $30.00. A restocking fee is a charge that a business may apply when a customer returns an item and receives a refund/store credit. The fee covers the cost of removing the item and placing it back into sell-able inventory. Restocking fees will be deducted from the customer's refund/store credit amount. Condition of Returned Item must be NEW/UNWORN
When returning an item for exchange, please ensure that it is in its original form and packaging. The item should be unworn, with the tags attached. We reserve the right to refuse an exchange if the item is not returned in its original condition.
Thank you for choosing Styal for your fashion needs. If you have any further questions or need assistance with an exchange, please don't hesitate to contact our customer support team. We are here to help!